Shipping policy
At Leppington Florist, we aim to provide reliable and timely delivery for all orders.
Delivery Timeframes
We offer same-day delivery on orders placed before our daily cut-off time. While we aim to meet requested delivery windows, exact delivery times are not guaranteed, especially during peak periods (Valentine’s Day, Mother’s Day, holidays).
Authority to Leave
If no one is available at the delivery address, our driver will use their discretion to leave the flowers in a safe location. By placing an order, you authorise us to do so.
Once an order has been delivered, responsibility transfers to the recipient, and we are not liable for theft, damage, or weather exposure.
Incorrect or Incomplete Addresses
It is the customer’s responsibility to provide accurate delivery details.
If an incorrect address is supplied:
- Additional delivery fees will apply for redelivery
- We are not responsible for delays or failed deliveries
Redelivery
If a delivery cannot be completed due to:
- No safe place to leave the order
- Restricted access (e.g. apartments, gated properties, businesses closed)
The order will be returned, and a redelivery fee will apply.
Contact Details
Please ensure the recipient’s phone number is provided where possible to assist with successful delivery.