Refund policy

At Leppington Florist, every arrangement is made fresh to order using premium seasonal flowers.

Due to the perishable nature of our products, all sales are final. We do not offer refunds or exchanges for change of mind.

If your order arrives damaged or does not meet our quality standards, please contact us within 12 hours of delivery with clear photos. Once reviewed, we may offer a replacement or store credit at our discretion.

Please note:

• Flowers are natural and may vary in colour, size, and bloom depending on seasonal availability
• Substitutions may be made to maintain the overall style, quality, and value of the arrangement
• Delivery times are estimates and may vary during peak periods (e.g. Valentine’s Day, Mother’s Day)
• We are not responsible for incorrect or incomplete delivery details provided at checkout

By placing an order, you agree to these terms.